FOR EXPERIENCED CLEANERSCurrently viewing
Assessment-Only Pathway
For cleaners with at least three months of experience who are ready to demonstrate existing competency without training.
ASSESSMENT-ONLY PATHWAYFOR EXPERIENCED CLEANERS
PWM-Cleaning: Provide Quality Services (Assessment-Only Pathway)
Attain the same WSQ certification directly through assessment by demonstrating customer-service knowledge and skills acquired through prior learning and work experience.
Course TitlePWM-Cleaning: Provide Quality Services (Assessment-Only Pathway)
- Course Reference
- TGS-2021002754
- TSC Module Code
- EVS-CFC-1005-1.1
- WSQ Competency Code
- CLG-SS-101C-1
- Module Type
- Core Module
- Course Level
- Level 1
Nett Fee From$48.75incl. GST
Duration0.5 Days (0.75 Hrs)
VenueNear Marymount MRT or On-site
WSS Training AllowanceReceive $7.88
SFC
$4KUse SFC $4k Mid-Career to offset remaining fees.
$4KUse SFC $4k Mid-Career to offset remaining fees.
Choose the right pathway
Same certification, different route
GUIDED LEARNING PATHWAY
Training + Assessment
Includes guided instruction, practical learning and assessment for learners who need training before certification.
View this pathway →Who Should Choose AOP
For cleaners with prior learning and at least three months of cleaning experience.
Cleaners with 3+ Months’ Experience
You must have at least three months of prior cleaning experience.
Workers with Prior Learning
Suitable if you acquired the required customer-service knowledge and skills through work or previous learning.
Assessment-Ready Cleaners
Choose AOP only if you can demonstrate the required professional image, communication and service-delivery skills without training.
Experienced Company-Sponsored Workers
Employers may nominate experienced workers who are ready to demonstrate customer-service competency.
CORE
MODULE
MODULE
This is an Assessment-Only Pathway
AOP recognises knowledge and skills acquired through prior learning and work experience. Eligible cleaners can attain the same certification directly through assessment without undergoing training.
Curriculum
Demonstrate Your Existing Customer-Service Skills
Assessment focus:
Show that you can project a positive image, communicate professionally, maintain good customer relationships and respond appropriately to service challenges using skills you already possess.
✨Project a Positive Image
Demonstrate appropriate grooming, hygiene and professional presentation.
💬Communicate Professionally
Demonstrate effective communication and maintain good customer relationships.
🤝Handle Service Challenges
Identify service challenges and respond appropriately to customers’ needs.
What Will Be Assessed
Assessment scope: role play + oral questioning (no training)
Assessment Area 1: Grooming, Hygiene and Positive Image
- Demonstrate appropriate grooming and hygiene standards while projecting a positive professional image.
Assessment Area 2: Customer Relationships
- Demonstrate how to maintain good interpersonal relationships with customers.
Assessment Area 3: Customer Communication
- Communicate with customers clearly and professionally.
Assessment Area 4: Service Challenges
- Identify triggers of service challenges and demonstrate appropriate handling techniques.
Assessment Area 5: Responding to Customer Needs
- Respond to customers’ needs with an appropriate customer-service attitude through role play and oral questioning.
PWM PROGRESSION
This Certification Supports PWM Wage Progression
Monthly basic wage requirements from 1 July 2026 to 30 June 2027 for full-time cleaners working 35 to 44 hours per week.
This certification supports applicable Level 1 frontline cleaning roles.
This certification supports applicable Outdoor / Healthcare Cleaner roles.
CERTIFICATION CONFERRED
What You Will Achieve
Successful candidates receive the same WSQ Statement of Attainment for Customer Management — Provide Quality Services — Level 1 with Skill Code EVS-CFC-1005-1.1.
Nationally recognised WSQ certification.
TSC Title: PWM-Cleaning: Provide Quality Services (AOP)
TSC Module Code: EVS-CFC-1005-1.1
Certificate Preview
Assessment Fee & Subsidy
SSG Subsidies available for Singapore Citizens & Permanent Residents.
For Individuals
SFC
$4K
$4K
SkillsFuture Credit
Self-sponsored Singaporeans aged 25+ can use SFC, and those aged 40+ can also use the $4,000 Mid-Career Credit to pay the remaining fee.
WSS
TA
TA
Workfare Skills Support
Eligible self-sponsored lower-wage trainees receive a statutory WSS Training Allowance upon completion.
WSS Support
Check your WSS eligibility with Singpass.
For Employers
AP
Absentee Payroll
Absentee Payroll is not available for the Assessment-Only Pathway because no training is conducted.
SFEC
SkillsFuture Enterprise Credit
Use your $10,000 SkillsFuture Enterprise Credit (SFEC) to offset up to 90% of out-of-pocket expenses.
The current $10,000 SFEC will expire on 30 November 2026.
Assessment Schedule & Location
Need another assessment date? Prefer on-site assessment for your experienced workers?
Leave your email and our team will contact you about assessment dates and AOP suitability.
OUR TRAINERS
Learn from Practitioner Experts
Wilkins Chew
Environmental Services hygienist
Freddy Chew
Environmental Services veteran
Robin Tan
Environmental Services veteran
Jeric Lim
Environmental Services trainer
Allan Chong
Environmental Services trainer
Why Singapore’s Cleaning Industry Trusts Adepco
Since 2016, Adepco has helped cleaning companies support PWM cleaners and supervisors on their path to professional growth.
Grade 1Highest rating by SSG
200+Companies trusted
2,500+Workforce trained since 2016
★★★★★Rated 5-star on Google
Assessment-Only Pathway FAQs
What is the Assessment-Only Pathway?
AOP recognises knowledge and skills acquired through prior learning and work experience. It allows eligible cleaners to attain the same certification directly through assessment without undergoing training.
How much cleaning experience do I need?
You must have at least three months of prior cleaning experience.
Is training included?
No. This pathway consists of assessment only. If you need instruction or guided practice, choose the Training + Assessment pathway instead.
Will I receive the same certification?
Yes. Successful candidates receive the same WSQ Statement of Attainment for Customer Management — Provide Quality Services — Level 1 with Skill Code EVS-CFC-1005-1.1.
How will I be assessed?
Assessment consists of role play and oral questioning and takes approximately 45 minutes.
What if I am not assessment-ready?
Choose the Training + Assessment pathway if you need guided instruction and practice before assessment.
Can my employer nominate me?
Yes. Employers may enquire about AOP for experienced workers, including possible on-site arrangements.
What are the fees for Provide Quality Services AOP?
The full fee is $125.00 before GST and funding. Including GST, eligible Citizens and PRs aged 21–39 pay $73.75; eligible Citizens aged 40+ pay $48.75; and the qualifying employer-sponsored category pays $48.75. Eligibility and applicable terms must be confirmed before registration.
Where is the course held, and can my company arrange on-site delivery?
Adepco is at 39A Jalan Pemimpin, Halcyon Building #04-02D, Singapore 577183, near Marymount MRT. Companies may enquire about on-site arrangements from four participants, subject to course suitability and trainer availability. Contact us with your workers’ roles, preferred location and dates.
What should employers check before nominating cleaners for Quality Services AOP?
Check that the cleaner has at least three months of cleaning experience and can demonstrate the customer-service competencies being assessed. Share the employee’s role and existing certificates with Adepco. AOP includes assessment only and does not guarantee a pass.
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