Contract Outcomes
Translate service-buyer expectations into clear, measurable cleaning outcomes.
WSQ LEVEL 3 COURSEOUTCOME-BASED CONTRACTS
Interpreting and Measuring Outcomes in Outcome-Based Cleaning Contracts
For cleaning service providers: interpret outcome-based tenders and contract specifications, measure cleaning outcomes and KPIs, and manage performance using checklists, scorecards and reports.
Course TitleInterpreting and Measuring Outcomes in Outcome-Based Cleaning Contracts
- Course Reference
- TGS-2025061197
- TSC Module Code
- EVS-CFC-3004-1.1
- WSQ Competency Code
- N/A
- Module Type
- WSQ Module
- Course Level
- Level 3
Nett Fee From$253.50incl. GST
Duration2 Days (16.17 Hrs)
VenueNear Marymount MRT
WSS Training AllowanceNot applicable
SFCUse SkillsFuture Credit to pay the remaining fee.
Who Should Attend
For cleaning service providers responsible for tendering, operations, contract performance and client reporting.
Cleaning Supervisors
Translate contract requirements into clear site instructions and measurable service outcomes.
Operations Executives & Managers
Manage delivery standards, performance gaps, corrective actions and stakeholder reviews.
Business Development & Tender Teams
Interpret OBC tender specifications, expected outcomes, KPIs and evaluation requirements.
Cleaning Business Management
Strengthen contract governance, reporting and service-buyer confidence across the organisation.
WSQ
MODULE
MODULE
A WSQ Module
For cleaning service providers working with outcome-based tenders and contracts. Learn to interpret service-buyer expectations using tender specifications, performance checklists, scorecards and relevant SS 694:2023 concepts.
Curriculum
Interpret, Measure and Manage OBC Performance
Our Goal:
Understand and manage outcome-based cleaning contracts: interpret specifications and expected outcomes, measure cleaning performance with checklists and scorecards, evaluate team readiness, and report results to internal teams and service buyers.
📄Interpret OBC Specifications
Identify deliverables, service standards, expected outcomes and performance requirements.
📊Measure Cleaning Performance
Use KPIs, scorecards and checklists to monitor whether outcomes are being achieved.
📈Report and Improve
Evaluate readiness, generate performance reports and support review meetings with stakeholders.
Course Outline
Day 1–2: OBC Specifications, Measurement & Assessment
Module 1: OBC Purpose & Contract Models
- Understand the purpose of outcome-based cleaning contracts and how they differ from traditional contracts.
Module 2: Specifications & Service Standards
- Identify key components in cleaning contract specifications, including deliverables and service standards.
Module 3: Expected Outcomes & KPIs
- Interpret expected outcomes and KPIs stated in outcome-based tenders.
Module 4: Scorecards, Checklists & SS 694:2023
- Use scorecards, checklists and other tools to monitor and measure cleaning performance, with reference to relevant SS 694:2023 concepts.
Module 5: Team Readiness & Improvement
- Evaluate team readiness and suggest improvements to meet performance expectations.
Module 6: Reporting & Stakeholder Reviews
- Generate performance reports and support review meetings with stakeholders.
OBC Capability
Turn Contract Outcomes into Measurable Performance
Use SS 694:2023 concepts, specifications, KPIs, scorecards and reports to manage outcome-based cleaning contracts from tender interpretation through performance review.
KPIs & Specifications
Interpret deliverables, service standards and performance indicators.
SS 694:2023
Apply relevant guidance when structuring and measuring cleaning outcomes.
Scorecards & Reports
Monitor performance, identify gaps and support stakeholder reviews.
Certification Conferred
What You Will Achieve
Successful learners receive a WSQ Statement of Attainment (SOA) conferred by SkillsFuture Singapore (SSG) for this module.
Nationally recognised WSQ certification.
TSC Title: Interpreting and Measuring Outcomes in Outcome-Based Cleaning Contracts
TSC Module Code: EVS-CFC-3004-1.1
Certificate Preview
Course Fee & Subsidy
Funding and final eligibility are subject to prevailing SkillsFuture Singapore terms.
For Individuals
SFC
SkillsFuture Credit
Self-sponsored Singaporeans aged 25+ can use SFC to pay the remaining fee.
WSS
TA
TA
Workfare Skills Support
This course is not eligible for WSS Training Allowance.
For Employers
AP
Absentee Payroll
Sponsoring employers can claim Absentee Payroll at $4.50 per hour, capped at $100,000 per enterprise (UEN) per calendar year.
SFEC
SkillsFuture Enterprise Credit
Use your $10,000 SkillsFuture Enterprise Credit (SFEC) to offset up to 90% of out-of-pocket expenses.
The current $10,000 SFEC will expire on 30 November 2026.
Course Schedule & Location
Need another course date? Prefer on-site for your team?
Leave your email and our team will contact you about upcoming intakes and on-site training.
OUR TRAINER
Learn from an OBC Practitioner
Wilkins Chew
Environmental Services hygienist
Why Cleaning Service Providers Train with Adepco
Practical Environmental Services training that connects contract requirements with real operational delivery.
Grade 1Highest Rating by SSG
200+Companies Trusted
2,500+Workforce Trained Since 2016
★★★★★Rated 5-Star on Google
Frequently Asked Questions
Who is this OBC course for?
It is designed for cleaning supervisors, operations executives, operations managers, business development staff and management of cleaning service providers who work with outcome-based tenders and contracts.
How is an outcome-based cleaning contract different from a traditional contract?
An outcome-based contract focuses on measurable cleaning results and service standards. The course shows learners how to interpret those outcomes, KPIs and monitoring requirements rather than relying only on prescribed manpower inputs.
Does the course cover SS 694:2023?
Yes. The course introduces relevant SS 694:2023 concepts alongside tender specifications, performance checklists and scorecards used to interpret and measure cleaning outcomes.
How will I be assessed?
Assessment consists of a written examination and oral questioning.
Can I use SkillsFuture Credit for this course?
Eligible self-sponsored Singaporeans may use SkillsFuture Credit to pay the remaining nett fee. The $4,000 SkillsFuture Mid-Career Credit is not applicable to this course.
What are the fees for Outcome-Based Cleaning Contracts?
The full fee is $650.00 before GST and funding. Including GST, eligible Citizens and PRs aged 21–39 pay $383.50; eligible Citizens aged 40+ pay $253.50; and the qualifying employer-sponsored category pays $253.50. Eligibility and applicable terms must be confirmed before registration.
Where is the course held, and can my company arrange on-site delivery?
Adepco is at 39A Jalan Pemimpin, Halcyon Building #04-02D, Singapore 577183, near Marymount MRT. Companies may enquire about on-site arrangements from four participants, subject to course suitability and trainer availability. Contact us with your workers’ roles, preferred location and dates.
Is this OBC course part of the mandatory PWM supervisor pathway?
No. This is a separate WSQ Level 3 course for cleaning service providers. It focuses on interpreting outcome-based contract specifications, KPIs, SS 694:2023, scorecards and reporting. It does not replace the recognised WSH/Core supervisor modules or the two licence-applicant courses.
Read NEA’s outcome-based contracting guidanceFind out your course fees and dates
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