Learner policies

We reserve the right to cancel or postpone any course run due to unforeseen circumstances. In the event that a course run is cancelled or rescheduled, you will be notified via email 3 working days before the course commences.

If fees have been paid for a cancelled course, we will refund the fee received, within 30 days of cancellation. The refund will be issued back to the initial payment method.

In the event that the course run is postponed, the payment will be applied on the rescheduled run date.

No-show refers to the learner did not turn up for the entire course duration.

Absence refers to the learner attending and not completing the course.

No-show

We will cancel your registration and SkillsFuture Credit claim if any. If your SkillsFuture Credit claim has been processed by SkillsFuture, we will make the refund to SkillsFuture.

Absence

There’s no refund of fees paid if the learner is absent for partial of the course. If a valid reason (e.g. compassionate) or relevant proof of document(s) is provided, we will review the request for full refund of your payment and void your registration with SSG and cancel your SkillsFuture Credit claim if any, on a case-by-case basis. We will approve and process your request within 30 days of request. The refund will be issued back to the initial payment method. We are not responsible for the refund request of your SkillsFuture Credit claim with SSG.

In addition, we reserve the right to apply an administrative charge of S$100.00 + prevailing GST for each no-show/ absence per learner.

Individual learners can submit their request using the Email us link on this page.

For corporate-sponsored learners, the corporate should inform your Sales Manager.

We reserve the right to levy a charge against the paid course fees on the learner/company who wish to withdraw from the course:

We will refund the balance fee within 30 days of withdrawal. The refund will be issued back to the initial payment method.

With a valid reason (e.g. compassionate) and relevant proof of document(s), we will review the request for full refund on a case-by-case basis.

Individual learners can submit their request using the Email us link on this page.

For corporate-sponsored learners, the corporate should inform your Sales Manager.

If your assessment is deemed Not Yet Competent (NYC), you or your corporate person-in-charge can submit an appeal by emailing us here or contacting our office, stating your request and reasons within 3 calendar days from the assessment date.

Your appeal request should contain the following information:

• Course Run/ Batch ID (it is in the Course Run Confirmation email)
• Course Date
• Reasons for Appeal
• Name of Learner
• NRIC/ FIN
• Contact Number
• Email Address
• Corporate person-in-charge, if any
• Company name

We will consider the circumstances and may reschedule a re-assessment within 7 calendar days from the course end date. This retake will not be charged, however we reserve the right to charge $100 + GST for subsequent retakes.

Only one appeal per examination / assignment / assessment can be lodged. Notification on the outcome of the appeal will be within 2 weeks from the date of appeal.  Our decision will be final. Re-appeals are NOT permitted.

No refund will be made regardless of the final assessment outcome. Full payment is still required.

If you are pleased with our services, we like to know.

If our services don't meet your expectations, we want to hear from you.

Please share your feedback with us here, including your name, identification number (NRIC), and contact information, so we can get in touch and address your feedback within 7 calendar days.

Alternatively, feel free to call us or Whatsapp Us.