WSQ LEVEL 3 SUPERVISOR COURSEMANDATORY FOR LICENCE
Effectiveness Management for Cleaning Supervisor and Licensee
Build practical skills to set goals, communicate clearly, strengthen team dynamics, solve operational problems and improve team performance.
成效管理三级课程是国家环境局（NEA）清洁核心模块，旨在为有志成为主管以及现任主管的学员提供必要的知识与技能，以优化工作分配、团队协作以及团队运作效能。该课程同时也是新申请清洁执照者的必修课程。其技能代码为 EVS-PDV-3002-1.1，对应的 WSQ 能力代码为 CLG-SS-304C-1。
Course TitleEffectiveness Management for Cleaning Supervisor and Licensee
- Course Reference
- TGS-2025057951
- TSC Module Code
- EVS-PDV-3002-1.1
- WSQ Competency Code
- CLG-SS-304C-1
- Module Type
- Core Module
- Course Level
- Level 3
Nett Fee From$93.60incl. GST
Duration1 Day (8.50 Hrs)
VenueNear Marymount MRT
WSS Training AllowanceNot applicable
SFCUse SkillsFuture Credit to pay the remaining fee.
Who Should Attend
For aspiring and current cleaning supervisors, operations leaders and cleaning licence applicants.
Aspiring Cleaning Supervisors
Build the goal-setting, communication and team-leadership skills needed for progression.
Current Cleaning Supervisors
Improve work allocation, team dynamics and day-to-day operational effectiveness.
Operations Executives & Managers
Apply structured problem-solving and performance review processes across cleaning operations.
New Licence Applicants
Complete one of the prescribed Level 3 modules required under NEA's current TSC route.
CORE
MODULE
NEA training requirements ↗
MODULE
This is a Core Module
Cleaning businesses must ensure each applicable cleaner completes at least one WSH module and one Core module. This Level 3 course develops team and operational effectiveness for cleaning supervisors.
Curriculum
Build Effective Teams and Operations
Our Goal:
Develop practical skills to set goals, communicate clearly, strengthen team dynamics, solve operational problems and review team performance.
🎯Set Clear, Measurable Goals
Apply goal-setting strategies to define objectives and guide team performance.
💬Lead and Communicate Effectively
Use practical communication techniques to build a cohesive, high-performing team.
📈Solve Problems & Improve Performance
Manage challenging dynamics and evaluate team performance using structured processes.
Course Outline
Day 1: Team Effectiveness & Assessment (Confirm time with Adepco)
Module 1: Goal-Setting Strategies
- Apply goal-setting strategies to define clear and measurable objectives.
Module 2: Effective Communication
- Demonstrate communication techniques that support clear instructions, feedback and collaboration.
Module 3: Building High-Performing Teams
- Build a cohesive team by clarifying roles, expectations and shared goals.
Module 4: Structured Problem-Solving
- Apply structured problem-solving frameworks to improve operational efficiency.
Module 5: Managing Team Dynamics
- Recognise and manage challenging team dynamics constructively.
Module 6: Performance Review & Assessment
- Evaluate team performance using structured review processes.
- Assessment: Role play and written examination.
PWM Progression
This Course Supports PWM Wage Progression
Monthly basic wage requirements from 1 July 2026 to 30 June 2027 for full-time cleaners working 35 to 44 hours per week.
This course is recognised for the Cleaning Supervisor role.
Cleaning Business Licence
Take This Course Before Applying For Licence
For new applicants, NEA requires at least one employee to fulfil one of the following routes.
Experience route: Has no less than 2 years of practical experience in supervising cleaning work.
OR
TSC route: Has attended both prescribed modules:
- Level 3 Customer Management [EVS-CFC-3005-1.1]Formerly mapped to Supervise Service Operations [CLG-SS-301C-1]
- Level 3 Effectiveness Management [EVS-PDV-3002-1.1] — this courseFormerly mapped to Demonstrate and Apply Understanding of Cleaning Methods and Processes [CLG-SS-304C-1]
Certification Conferred
What You Will Achieve
Successful learners receive a WSQ Statement of Attainment (SOA) conferred by SkillsFuture Singapore (SSG) for this module.
Nationally recognised WSQ certification.
TSC Title: Effectiveness Management for Cleaning Supervisor and Licensee
TSC Module Code: EVS-PDV-3002-1.1
Certificate Preview
Course Fees & Funding
Funding and final eligibility are subject to prevailing SkillsFuture Singapore terms.
For Individuals
SFC
SkillsFuture Credit
Self-sponsored Singaporeans aged 25+ can use SFC to pay the remaining fee.
WSS
TA
TA
Workfare Skills Support
This course is not eligible for WSS Training Allowance.
For Employers
AP
Absentee Payroll
Sponsoring employers can claim Absentee Payroll at $4.50 per hour, capped at $100,000 per enterprise (UEN) per calendar year.
SFEC
SkillsFuture Enterprise Credit
Use your $10,000 SkillsFuture Enterprise Credit (SFEC) to offset up to 90% of out-of-pocket expenses.
The current $10,000 SFEC will expire on 30 November 2026.
Course Schedule & Location
Dec
52026
Day 1: Confirm time with Adepco
Training LocationAdepco Training Room39A Jalan Pemimpin, Halcyon Building #04-02D, Singapore 577183
Dec
192026
Day 1: Confirm time with Adepco
Training LocationAdepco Training Room39A Jalan Pemimpin, Halcyon Building #04-02D, Singapore 577183
Jan
152027
Day 1: Confirm time with Adepco
Training LocationAdepco Training Room39A Jalan Pemimpin, Halcyon Building #04-02D, Singapore 577183
Need another course date? Prefer on-site for your workers?
Leave your email and our team will contact you when another intake is available.
Our Trainers
Learn from Practitioner Experts
Wilkins Chew
Environmental Services hygienist
Freddy Chew
Environmental Services veteran
Robin Tan
Environmental Services veteran
Jeric Lim
Environmental Services trainer
Allan Chong
Environmental Services trainer
Google Reviews for This Course
J
Jaffar bin kassim
Effective mgt L3, would help us better understand our progress with customers tender spec and managing expectations at worksite. Great trainer.
P
Pearly Tan
Trainer is very knowledgable. Learnt alot of things during this course, definitely worth attending!
G
Ganesan R
Class for EM L3, i can better utilise this knowledge and ability at my worksite.
S
Salihin Tarsim
Effectiveness Management for Cleaning Supervisors course.
K
Khalish Khalish
Completed the Effective mgr L3. Better managing abilities to dela with customers and our team members.
Why Singapore’s Cleaning Industry Trusts Adepco
Since 2016, we have been the trusted partner helping cleaning companies support every PWM cleaner and supervisor on their path to professional growth.
Grade 1Highest Rating by SSG
200+Companies Trusted
2,500+Workforce Trained Since 2016
★★★★★Rated 5-Star on Google
Frequently Asked Questions
Is this course mandatory for a new Cleaning Business Licence?
This course forms one of the two modules in NEA's TSC route for new Class 2 and 3 licence applicants. The other is Level 3 Customer Management (EVS-CFC-3005-1.1). NEA also lists alternative qualifying routes, including the prescribed EC WSQ pair or at least 2 years of practical supervisory experience.
What are the entry prerequisites?
Learners should have interest or experience in Environmental Services, complete workplace orientation, possess ESS Literacy Level 3 and ESS Numeracy Level 3, and bring a smartphone to scan the Singpass QR code for attendance.
How will I be assessed?
Assessment consists of a role play and written examination.
What are the fees for Effectiveness Management — Cleaning Supervisor Level 3?
The full fee is $240.00 before GST and funding. Including GST, eligible Citizens and PRs aged 21–39 pay $141.60; eligible Citizens aged 40+ pay $93.60; and the qualifying employer-sponsored category pays $93.60. Eligibility and applicable terms must be confirmed before registration.
Where is the course held, and can my company arrange on-site delivery?
Adepco is at 39A Jalan Pemimpin, Halcyon Building #04-02D, Singapore 577183, near Marymount MRT. Companies may enquire about on-site arrangements from four participants, subject to course suitability and trainer availability. Contact us with your workers’ roles, preferred location and dates.
Which Effectiveness Management code is relevant to licence-applicant training?
Adepco’s Level 3 Effectiveness Management course uses TSC code EVS-PDV-3002-1.1, equivalent to WSQ competency code CLG-SS-304C-1. For the prescribed new-licence TSC training route, it is taken with Level 3 Customer Management, EVS-CFC-3005-1.1. NEA evaluates the complete licence application.
View Customer ManagementWhat are WSQ PWM Cleaning Supervisor courses?
These WSQ courses develop practical competencies for Cleaning Supervisor roles, including workplace safety, supervising service operations, cleaning chemical handling and operational effectiveness.
Who should take these Cleaning Supervisor courses?
The courses are suitable for cleaners preparing for supervisory roles, team leaders, existing supervisors, cleaning companies sponsoring employees and new cleaning business licence applicants.
Do I need to complete all four supervisor courses?
Not necessarily. The courses you require depend on your current WSQ qualifications, job role, employer requirements and learning objectives. Adepco can review your records and recommend the appropriate pathway.
Which Cleaning Supervisor course should I start with?
The appropriate starting course depends on your current role and existing certificates. Contact Adepco with your training history and we will advise which course is suitable to take first.
Are these recognised WSQ cleaning courses in Singapore?
Yes. These are Singapore Workforce Skills Qualifications courses delivered by Adepco Consultants, an SSG-approved Grade 1 Registered Training Provider.
Will I receive a WSQ cleaning certificate?
Learners who successfully complete the required training and assessment will receive a digital WSQ Statement of Attainment for the course.
Is course fee funding available?
Course fee funding may be available to eligible Singapore Citizens, Permanent Residents and employer-sponsored learners. The final nett fee depends on the course and the learner's eligibility profile.
Are these courses relevant to PWM Cleaning Supervisor roles?
The courses develop competencies relevant to Cleaning Supervisor roles under the Progressive Wage Model. The training required for an individual depends on the assigned job role and prevailing PWM requirements.
Can a cleaning company register several workers for training?
Yes. Cleaning companies may sponsor individual employees or arrange training for a group of workers. Contact Adepco to discuss suitable courses, schedules and on-site training options.
I want to start a cleaning company. Do I need to attend training?
For the TSC training route to a new Cleaning Business Licence, complete Level 3 Customer Management [EVS-CFC-3005-1.1] and Level 3 Effectiveness Management [EVS-PDV-3002-1.1]. NEA also recognises prescribed alternative qualifying routes. 若选择 TSC 培训资格途径申请新的清洁业务执照，须完成三级客户管理及三级成效管理课程。
What language are the courses conducted in?
The courses are conducted in English. Where applicable, our experienced trainers may use a mixture of Chinese, Hokkien and Malay to help convey key points.
Is full attendance required?
A minimum of 75% attendance is required. Singpass e-Attendance is recorded as evidence of attendance.
Is a laptop needed for the course?
No. Courseware is provided. A smartphone with the Singpass App is required for e-Attendance and related course processes.
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