PWM-Cleaning: Customer Management - Supervise Service Operations for Supervisor and Licensee

Learners must possess ESS Literacy Level 3, ESS Numeracy Level 3, have completed basic workplace orientation, and bring a smartphone to scan the Singpass QR code for attendance.

Yes, self-sponsored Singaporeans can use their SkillsFuture Credit to offset the remaining nett course fee after SSG subsidies.

The full fee is $400.00 before GST and funding. Including GST, eligible Citizens and PRs aged 21–39 pay $236.00; eligible Citizens aged 40+ pay $156.00; and the qualifying employer-sponsored category pays $156.00. Eligibility and applicable terms must be confirmed before registration.

Adepco is at 39A Jalan Pemimpin, Halcyon Building #04-02D, Singapore 577183, near Marymount MRT. Companies may enquire about on-site arrangements from four participants, subject to course suitability and trainer availability. Contact us with your workers’ roles, preferred location and dates.

Adepco’s course is PWM-Cleaning: Customer Management – Supervise Service Operations for Supervisor and Licensee, Level 3. Its TSC code is EVS-CFC-3005-1.1 and equivalent WSQ competency code is CLG-SS-301C-1. For the prescribed new-licence TSC training route, it is paired with Effectiveness Management.

These WSQ courses develop practical competencies for Cleaning Supervisor roles, including workplace safety, supervising service operations, cleaning chemical handling and operational effectiveness.

The courses are suitable for cleaners preparing for supervisory roles, team leaders, existing supervisors, cleaning companies sponsoring employees and new cleaning business licence applicants.

Not necessarily. The courses you require depend on your current WSQ qualifications, job role, employer requirements and learning objectives. Adepco can review your records and recommend the appropriate pathway.

The appropriate starting course depends on your current role and existing certificates. Contact Adepco with your training history and we will advise which course is suitable to take first.

Yes. These are Singapore Workforce Skills Qualifications courses delivered by Adepco Consultants, an SSG-approved Grade 1 Registered Training Provider.

Learners who successfully complete the required training and assessment will receive a digital WSQ Statement of Attainment for the course.

Course fee funding may be available to eligible Singapore Citizens, Permanent Residents and employer-sponsored learners. The final nett fee depends on the course and the learner's eligibility profile.

The courses develop competencies relevant to Cleaning Supervisor roles under the Progressive Wage Model. The training required for an individual depends on the assigned job role and prevailing PWM requirements.

Yes. Cleaning companies may sponsor individual employees or arrange training for a group of workers. Contact Adepco to discuss suitable courses, schedules and on-site training options.

For the TSC training route to a new Cleaning Business Licence, complete Level 3 Customer Management [EVS-CFC-3005-1.1] and Level 3 Effectiveness Management [EVS-PDV-3002-1.1]. NEA also recognises prescribed alternative qualifying routes. 若选择 TSC 培训资格途径申请新的清洁业务执照，须完成三级客户管理及三级成效管理课程。

The courses are conducted in English. Where applicable, our experienced trainers may use a mixture of Chinese, Hokkien and Malay to help convey key points.

A minimum of 75% attendance is required. Singpass e-Attendance is recorded as evidence of attendance.

No. Courseware is provided. A smartphone with the Singpass App is required for e-Attendance and related course processes.