GUIDED LEARNING PATHWAYCurrently viewing
Training + Assessment
Includes guided instruction, practical learning and assessment for learners who need training before certification.
WSQ LEVEL 1 CLEANER COURSECORE MODULE
PWM-Cleaning: Provide Quality Services
Develop the skills to interact with clients and customers professionally, project a positive image, maintain good relationships and deliver quality service.
Course TitlePWM-Cleaning: Provide Quality Services
- Course Reference
- TGS-2020503067
- TSC Module Code
- EVS-CFC-1005-1.1
- WSQ Competency Code
- CLG-SS-101C-1
- Module Type
- Core Module
- Course Level
- Level 1
Nett Fee From$78.00incl. GST
Duration1 Day (8.75 Hrs)
VenueNear Marymount MRT or On-site
WSS Training AllowanceReceive $91.88
SFC
$4KUse SFC $4k Mid-Career to offset remaining fees.
$4KUse SFC $4k Mid-Career to offset remaining fees.
Choose the right pathway
Same certification, different route
FOR EXPERIENCED CLEANERS
Assessment-Only Pathway
For cleaners with at least three months of experience who are ready to demonstrate existing competency without training.
View this pathway →Who Should Attend
For General Cleaners, Indoor Cleaners, Outdoor Cleaners, Healthcare Cleaners, Restroom Cleaners, Table-Top Cleaners, Dishwashers and Refuse Collectors.
New Cleaning Entrants
Build essential customer-service skills before starting frontline cleaning work.
Existing Cleaning Staff
Suitable for cleaners who have not previously completed this Level 1 Core module.
Frontline Cleaning Roles
Applicable to General Cleaners, Indoor Cleaners, Outdoor Cleaners, Healthcare Cleaners, Restroom Cleaners, Table-Top Cleaners, Dishwashers and Refuse Collectors.
Cleaning Companies & Employers
Equip cleaning workers to interact professionally with customers and support PWM training requirements.
CORE
MODULE
MODULE
This is a Core Module
This Level 1 Core module develops the customer-service knowledge and skills cleaning staff need to interact professionally with clients and customers while supporting PWM training requirements.
Curriculum
Deliver Quality Service with Professionalism
Our Goal:
Develop a positive professional image, communicate effectively, maintain good customer relationships and handle service challenges appropriately.
✨Project a Positive Image
Apply personal grooming and hygiene standards that support a professional image.
💬Communicate with Customers
Maintain good interpersonal relationships and communicate appropriately with customers.
🤝Handle Service Challenges
Identify service-challenge triggers and respond appropriately to customers’ needs.
Course Outline
Training & Assessment: 8 hours training + 0.75 hour assessment
Module 1: Personal Grooming and Hygiene
- Apply proper personal grooming and hygiene standards.
Module 2: Project a Positive Image
- Present a positive and professional image during cleaning work.
Module 3: Customer Relationships and Communication
- Maintain good interpersonal relationships and communicate properly with customers.
Module 4: Identify and Handle Service Challenges
- Identify triggers of service challenges and apply appropriate handling techniques.
Module 5: Respond to Customer Needs
- Respond to customers’ needs with an appropriate customer-service attitude.
Assessment
- Oral questioning
- Role play
PWM PROGRESSION
This Course Supports PWM Wage Progression
Monthly basic wage requirements from 1 July 2026 to 30 June 2027 for full-time cleaners working 35 to 44 hours per week.
This course supports applicable Level 1 frontline cleaning roles.
This course supports applicable Outdoor / Healthcare Cleaner roles.
CERTIFICATION CONFERRED
What You Will Achieve
Successful learners receive a WSQ Statement of Attainment for Customer Management — Provide Quality Services — Level 1 with Skill Code EVS-CFC-1005-1.1.
Nationally recognised WSQ certification.
TSC Title: PWM-Cleaning: Provide Quality Services
TSC Module Code: EVS-CFC-1005-1.1
Certificate Preview
Course Fees & Funding
Funding and final eligibility are subject to prevailing SkillsFuture Singapore terms.
For Individuals
SFC
$4K
$4K
SkillsFuture Credit
Self-sponsored Singaporeans aged 25+ can use SFC, and those aged 40+ can also use the $4,000 Mid-Career Credit to pay the remaining fee.
WSS
TA
TA
Workfare Skills Support
Eligible self-sponsored lower-wage trainees receive a statutory WSS Training Allowance upon completion.
WSS Support
Check your WSS eligibility with Singpass.
For Employers
AP
Absentee Payroll
Sponsoring employers can claim Absentee Payroll at $4.50 per hour, capped at $100,000 per enterprise (UEN) per calendar year.
SFEC
SkillsFuture Enterprise Credit
Use your $10,000 SkillsFuture Enterprise Credit (SFEC) to offset up to 90% of out-of-pocket expenses.
The current $10,000 SFEC will expire on 30 November 2026.
Course Schedule & Location
Need another course date? Prefer on-site for your workers?
Leave your email and our team will contact you when another intake is available.
OUR TRAINERS
Learn from Practitioner Experts
Wilkins Chew
Environmental Services hygienist
Freddy Chew
Environmental Services veteran
Robin Tan
Environmental Services veteran
Jeric Lim
Environmental Services trainer
Allan Chong
Environmental Services trainer
Why Singapore’s Cleaning Industry Trusts Adepco
Since 2016, Adepco has helped cleaning companies support PWM cleaners and supervisors on their path to professional growth.
Grade 1Highest rating by SSG
200+Companies trusted
2,500+Workforce trained since 2016
★★★★★Rated 5-star on Google
Frequently Asked Questions
What will I learn?
You will learn personal grooming and hygiene standards, how to project a positive image, communicate with customers, maintain good relationships and handle service challenges professionally.
Who should attend?
This Level 1 course is applicable to General Cleaners, Indoor Cleaners, Outdoor Cleaners, Healthcare Cleaners, Restroom Cleaners, Table-Top Cleaners, Dishwashers and Refuse Collectors.
How will I be assessed?
Assessment consists of role play and oral questioning.
What are the entry prerequisites?
Learners should have completed job orientation, meet ESS Literacy and Numeracy Level 1 or equivalent, bring a pen and have a smartphone for Singpass attendance.
Is this a Core module for PWM cleaning staff?
Yes. Provide Quality Services is a Level 1 Core module with TSC code EVS-CFC-1005-1.1.
Can I use SkillsFuture Credit for this course?
Eligible Singapore Citizens may use available SkillsFuture Credit. Final funding and credit eligibility are subject to prevailing SkillsFuture Singapore terms.
What are the fees for Provide Quality Services?
The full fee is $200.00 before GST and funding. Including GST, eligible Citizens and PRs aged 21–39 pay $118.00; eligible Citizens aged 40+ pay $78.00; and the qualifying employer-sponsored category pays $78.00. Eligibility and applicable terms must be confirmed before registration.
Where is the course held, and can my company arrange on-site delivery?
Adepco is at 39A Jalan Pemimpin, Halcyon Building #04-02D, Singapore 577183, near Marymount MRT. Companies may enquire about on-site arrangements from four participants, subject to course suitability and trainer availability. Contact us with your workers’ roles, preferred location and dates.
Is Provide Quality Services for cleaners or cleaning supervisors?
This Level 1 module develops customer-service skills for frontline cleaners working in public and customer-facing sites. Adepco’s supervisor course is Level 3 Customer Management – Supervise Service Operations. Select the course for the employee’s job role and training objective.
View supervisor Customer ManagementFind out your course fees and dates
We reply within 1 hour.